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+{
+    "scenario": "I run a small manufacturing business. Customer complaints have risen by 35% over the last six months, while production volume increased by 40%.\n\nMost complaints mention late delivery or minor product defects, but our complaint categories changed when we introduced a new CRM tagging system three months ago. During the same period we also changed one supplier and introduced a weekend production shift.\n\nI am deciding whether to spend about £120,000 on automated quality inspection now or wait until we understand whether there is actually a quality problem.\n\nI do not yet know the complaint rate per unit, whether defect rates differ by shift or supplier, or whether the new tagging system changed what gets counted as a complaint."
+}