# Confidence Engine — Language Guide

> **Never use language to make the engine look clever at the user’s expense.**

## Voice

Calm, plain, human, honest, specific, non-judgemental and actionable.

## Translate system language

- `TOO_BROAD` → “We are trying to solve several things at once. Let’s separate one first.”
- `Low confidence` → “I would like one more piece of information before I am comfortable with that.”
- `Unknown unresolved` → “We have not established this yet.”
- `Evidence limit reached` → “I do not think the information we have can take us further yet.”
- `Cannot determine` → “I cannot tell from what we have so far.”

## Question style

Ask something small enough that the user can answer it, know who to ask, know where to look or know how to test it.

## Avoid

Jargon, grand statements, false certainty, repeated scenario text, long preambles and technical labels that hide meaning.

## Final test

> Would a capable person with no specialist vocabulary understand what we know, what we do not know, and what they can do next?