Files
pedwfrontend/pages/api/incidents_form.js
T
2021-07-06 13:30:21 +01:00

27 lines
55 KiB
JavaScript

export default(req, res) =>{
res.statusCode= 200;
res.json(
{
"@odata.context": "https://devcrm2016.llcdt.gov.wales/DVPINS/api/data/v8.2/$metadata#systemforms(formid,name,formxml)",
"@odata.count": 2,
"value": [
{
"@odata.etag": "W/\"706035\"",
"formid": "4a63c8d1-6c1e-48ec-9db4-3e6c7155334c",
"name": "Case",
"formxml": "<form enablerelatedinformation=\"false\" shownavigationbar=\"true\" hasmargin=\"false\"><ancestor id=\"{4a63c8d1-6c1e-48ec-9db4-3e6c7155334c}\" /><tabs showlabels=\"true\"><tab name=\"general\" verticallayout=\"true\" id=\"{564b9a08-4626-46f5-8bd8-3d31e17a8873}\" IsUserDefined=\"0\"><labels><label description=\"Summary\" languagecode=\"1033\" /></labels><columns><column width=\"30%\"><sections><section name=\"Details\" showlabel=\"true\" labelwidth=\"102\" showbar=\"false\" id=\"{09d03c8d-5a6b-4a94-b7d9-cfa1b5364015}\" IsUserDefined=\"0\" locklevel=\"0\" celllabelposition=\"Left\"><labels><label description=\"CASE DETAILS\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{158a754d-d469-33d5-2271-3c87abeaed21}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"Case Title\" languagecode=\"1033\" /></labels><control id=\"title\" classid=\"{4273EDBD-AC1D-40d3-9FB2-095C621B552D}\" datafieldname=\"title\" disabled=\"false\" uniqueid=\"{5b531eb8-b512-b4a8-80a8-79d7822797d7}\" /></cell></row><row><cell id=\"{f28544c6-382e-4e29-a09c-3f2804012d04}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"ID\" languagecode=\"1033\" /></labels><control id=\"ticketnumber\" classid=\"{4273EDBD-AC1D-40d3-9FB2-095C621B552D}\" datafieldname=\"ticketnumber\" disabled=\"true\" /></cell></row><row><cell id=\"{62cba4c2-96ab-950d-448a-c48e39a9cd62}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"Appeal Case Type\" languagecode=\"1033\" /></labels><control id=\"pinswg_appealcasetype\" classid=\"{3EF39988-22BB-4f0b-BBBE-64B5A3748AEE}\" datafieldname=\"pinswg_appealcasetype\" disabled=\"false\" uniqueid=\"{e8c8a9ae-875e-6689-ae90-ce95487c40ba}\" /></cell></row><row><cell id=\"{9cca9217-1678-b6d5-9bb8-32ca9cb45dad}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"Assigned Inspector\" languagecode=\"1033\" /></labels><control id=\"pinswg_assignedinspectrids\" classid=\"{270BD3DB-D9AF-4782-9025-509E298DEC0A}\" datafieldname=\"pinswg_assignedinspectrids\" disabled=\"false\" /></cell></row><row><cell id=\"{b6f69544-6287-4b8a-b60c-3d66f1cac75d}\" userspacer=\"0\"><labels><label description=\"Subject\" languagecode=\"1033\" /></labels><control id=\"subjectid\" classid=\"{270BD3DB-D9AF-4782-9025-509E298DEC0A}\" datafieldname=\"subjectid\" /></cell></row><row><cell id=\"{b579ee22-ced2-44ed-0bb8-8290e9b23164}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"Customer\" languagecode=\"1033\" /></labels><control id=\"customerid\" classid=\"{270BD3DB-D9AF-4782-9025-509E298DEC0A}\" datafieldname=\"customerid\" disabled=\"false\" /></cell></row><row><cell id=\"{76d17ce6-ce11-da3c-aeee-e2886e506221}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"Origin\" languagecode=\"1033\" /></labels><control id=\"caseorigincode\" classid=\"{3EF39988-22BB-4f0b-BBBE-64B5A3748AEE}\" datafieldname=\"caseorigincode\" disabled=\"false\" /></cell></row><row><cell id=\"{26940645-ec02-4f99-bbcf-c4cc33a2be4c}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"Contact\" languagecode=\"1033\" /></labels><events><event name=\"onclick\" application=\"true\" active=\"true\"><InternalHandlers><Handler functionName=\"Mscrm.primarycontactid_onclick\" libraryName=\"Incident_main_system_library.js\" handlerUniqueId=\"1834b3ac-a3ac-4fa8-ad50-25875ff100bb\" enabled=\"true\"><dependencies><dependency id=\"customerid\" /></dependencies></Handler></InternalHandlers></event><event name=\"setadditionalparams\" application=\"true\" active=\"true\"><InternalHandlers><Handler functionName=\"Mscrm.primarycontactid_setadditionalparams\" libraryName=\"Incident_main_system_library.js\" handlerUniqueId=\"83d8ffab-20ef-4bc7-9706-62806ac6f36a\" enabled=\"true\" passExecutionContext=\"true\"><dependencies><dependency id=\"customerid\" /></dependencies></Handler></InternalHandlers></event></events><control id=\"primarycontactid\" classid=\"{270BD3DB-D9AF-4782-9025-509E298DEC0A}\" datafieldname=\"primarycontactid\" disabled=\"false\"><parameters><IsInlineNewEnabled>false</IsInlineNewEnabled><AllowFilterOff>true</AllowFilterOff></parameters></control></cell></row><row><cell id=\"{959273e2-e600-3b18-6572-763b94414e67}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"Entitlement\" languagecode=\"1033\" /></labels><events><event name=\"onclick\" application=\"true\" active=\"true\"><InternalHandlers><Handler functionName=\"Mscrm.entitlementid_onclick\" libraryName=\"Incident_main_system_library.js\" handlerUniqueId=\"7ec5c88c-1333-4d0f-8743-18f1793bcf49\" enabled=\"true\"><dependencies><dependency id=\"customerid\" /><dependency id=\"productid\" /><dependency id=\"primarycontactid\" /></dependencies></Handler></InternalHandlers></event><event name=\"setadditionalparams\" application=\"true\" active=\"true\"><InternalHandlers><Handler functionName=\"Mscrm.entitlementid_setadditionalparams\" libraryName=\"Incident_main_system_library.js\" handlerUniqueId=\"2c712050-5072-422b-b80c-108e3f479810\" enabled=\"true\" passExecutionContext=\"true\"><dependencies><dependency id=\"customerid\" /><dependency id=\"productid\" /><dependency id=\"primarycontactid\" /></dependencies></Handler></InternalHandlers></event></events><control id=\"entitlementid\" classid=\"{270BD3DB-D9AF-4782-9025-509E298DEC0A}\" datafieldname=\"entitlementid\" disabled=\"false\" uniqueid=\"{c92be498-4ee0-a5c3-3add-3d75b7dc0b04}\"><parameters><DefaultViewId>{D405FB1C-8D02-44CA-B302-4B1B11C93888}</DefaultViewId><DisableViewPicker>true</DisableViewPicker><IsInlineNewEnabled>false</IsInlineNewEnabled><AllowFilterOff>false</AllowFilterOff><AutoResolve>true</AutoResolve><DisableMru>false</DisableMru><DisableQuickFind>false</DisableQuickFind><AvailableViewIds>{D405FB1C-8D02-44CA-B302-4B1B11C93888}</AvailableViewIds></parameters></control></cell></row><row><cell id=\"{2973ce06-0486-461f-9381-48a174703d01}\"><labels><label description=\"Product\" languagecode=\"1033\" /></labels><control id=\"productid\" classid=\"{270BD3DB-D9AF-4782-9025-509E298DEC0A}\" datafieldname=\"productid\" uniqueid=\"{a10c9ab9-1aec-5de8-5c08-c2d5b4becc34}\"><parameters><IsInlineNewEnabled>false</IsInlineNewEnabled><DefaultViewId>{58afc3c5-8add-4552-98cb-473bc8f75619}</DefaultViewId></parameters></control></cell></row></rows></section><section id=\"{2335806E-F713-402F-A9BD-6BEEEC6B8645}\" columns=\"1\" showlabel=\"true\" showbar=\"false\" IsUserDefined=\"0\" locklevel=\"0\"><labels><label description=\"DESCRIPTION\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{2D8C61A2-7CFC-4DD8-A8AF-2CB82760E559}\" showlabel=\"false\" locklevel=\"0\" rowspan=\"3\"><labels><label description=\"Description\" languagecode=\"1033\" /></labels><control id=\"description\" classid=\"{E0DECE4B-6FC8-4a8f-A065-082708572369}\" datafieldname=\"description\" disabled=\"false\" /></cell></row><row /><row /><row><cell id=\"{1a068750-358b-339a-3673-8e5d26cd8d82}\" showlabel=\"true\" locklevel=\"0\" auto=\"false\" rowspan=\"5\"><labels><label description=\"Important Information\" languagecode=\"1033\" /></labels><control id=\"pinswg_importantinformation\" classid=\"{E0DECE4B-6FC8-4a8f-A065-082708572369}\" datafieldname=\"pinswg_importantinformation\" disabled=\"false\" uniqueid=\"{d925e99e-0a23-7b89-2307-22bdcc562e24}\" /></cell></row><row /><row /><row /><row /></rows></section><section name=\"Applicable SLA(STANDARD)\" showlabel=\"true\" labelwidth=\"102\" showbar=\"false\" id=\"{bb13b0a3-13ee-4f84-9172-c1d89622b421}\" IsUserDefined=\"0\" locklevel=\"0\" celllabelposition=\"Left\" visible=\"false\" columns=\"1\" celllabelalignment=\"Left\"><labels><label description=\"APPLICABLE SLA\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{9ed95127-7c3c-9c3e-a424-07d8144a246d}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"First Response By\" languagecode=\"1033\" /></labels><control id=\"responseby\" classid=\"{5B773807-9FB2-42db-97C3-7A91EFF8ADFF}\" datafieldname=\"responseby\" disabled=\"true\" /></cell></row><row><cell id=\"{573b6d21-4cc3-20c7-00c0-97160b24567a}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"Resolve By\" languagecode=\"1033\" /></labels><control id=\"resolveby\" classid=\"{5B773807-9FB2-42db-97C3-7A91EFF8ADFF}\" datafieldname=\"resolveby\" disabled=\"true\" /></cell></row></rows></section><section name=\"Abeyance\" showlabel=\"true\" showbar=\"false\" locklevel=\"0\" id=\"{be63d5ea-5293-c464-6011-d99e9d0252ee}\" IsUserDefined=\"0\" layout=\"varwidth\" columns=\"1\" labelwidth=\"115\" celllabelalignment=\"Left\" celllabelposition=\"Left\"><labels><label description=\"Abeyance\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{50830c8a-91a3-bb41-3669-d2520d3c0cb3}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"Abeyance Start Date\" languagecode=\"1033\" /></labels><control id=\"pinswg_abeyancestartdate\" classid=\"{5B773807-9FB2-42db-97C3-7A91EFF8ADFF}\" datafieldname=\"pinswg_abeyancestartdate\" disabled=\"false\" /></cell></row><row><cell id=\"{2679e27e-1699-b135-2a50-771e07900326}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"Abeyance End Date\" languagecode=\"1033\" /></labels><control id=\"pinswg_abeyanceenddate\" classid=\"{5B773807-9FB2-42db-97C3-7A91EFF8ADFF}\" datafieldname=\"pinswg_abeyanceenddate\" disabled=\"false\" /></cell></row></rows></section></sections></column><column width=\"40%\"><sections><section name=\"TabsControl\" showlabel=\"false\" showbar=\"false\" id=\"{052a7135-3315-4fd9-91b6-8355cef8bb09}\" IsUserDefined=\"0\" locklevel=\"0\"><labels><label description=\"TABS CONTROL\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{423a4d0c-b9d2-492f-b070-e446e4ea16c7}\" colspan=\"2\" rowspan=\"25\" showlabel=\"false\" locklevel=\"0\"><labels><label description=\"Conversation Tabs\" languagecode=\"1033\" /></labels><control id=\"notescontrol\" classid=\"{06375649-C143-495E-A496-C962E5B4488E}\" disabled=\"false\"><parameters><DefaultTabId>ActivitiesTab</DefaultTabId><ShowArticleTab>true</ShowArticleTab><FilterResults>0</FilterResults><AllowChangingFiltersOnUI>true</AllowChangingFiltersOnUI><ShowLanguageFilter>false</ShowLanguageFilter><ShowDepartmentFilter>false</ShowDepartmentFilter><EnableAutoSuggestions>true</EnableAutoSuggestions><SearchForAutoSuggestionsUsing>title</SearchForAutoSuggestionsUsing><NumberOfResults>10</NumberOfResults><ShowContextualActions>ShowAll</ShowContextualActions><SelectPrimaryCustomer>customerid</SelectPrimaryCustomer><SelectDefaultLanguage>00000000-0000-0000-0000-000000000000</SelectDefaultLanguage></parameters></control></cell></row><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /><row /></rows></section></sections></column><column width=\"30%\"><sections><section name=\"Customer\" showlabel=\"false\" labelwidth=\"90\" showbar=\"false\" id=\"{e493f95f-d913-4063-a929-e86a5d7b01a5}\" IsUserDefined=\"0\" locklevel=\"0\"><labels><label description=\"CUSTOMER DETAILS\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{eafbc418-2de0-485f-9f9a-590f97e0389d}\" colspan=\"2\" showlabel=\"false\" locklevel=\"1\"><labels><label description=\"Customer\" languagecode=\"1033\" /></labels><control id=\"customerpane_qfc\" classid=\"{5C5600E0-1D6E-4205-A272-BE80DA87FD42}\" datafieldname=\"customerid\" disabled=\"false\"><parameters><QuickForms>&lt;QuickFormIds&gt;&lt;QuickFormId entityname=\"contact\"&gt;707FC57B-C5E6-471B-A180-E37ED28A38E2&lt;/QuickFormId&gt;&lt;QuickFormId entityname=\"account\"&gt;B028DB32-3619-48A5-AC51-CF3F947B0EF3&lt;/QuickFormId&gt;&lt;/QuickFormIds&gt;</QuickForms><ControlMode>Edit</ControlMode></parameters></control></cell></row></rows></section></sections></column></columns></tab><tab name=\"CASERELATIONSHIP_TAB\" id=\"{820e1ad0-5b40-4d15-9746-32f10735edde}\" IsUserDefined=\"0\" showlabel=\"true\" expanded=\"false\"><labels><label description=\"Case Relationships\" languagecode=\"1033\" /></labels><columns><column width=\"34%\"><sections><section name=\"Solutions\" showlabel=\"false\" showbar=\"false\" id=\"{d2609a6b-8ee5-4731-9895-97c00b502e7c}\" IsUserDefined=\"0\" layout=\"varwidth\" labelwidth=\"102\" celllabelposition=\"Left\"><labels><label description=\"\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{75bc5581-dde6-d9e8-a877-5a28e96246ee}\" showlabel=\"true\" colspan=\"1\" auto=\"false\" rowspan=\"7\"><labels><label description=\"SIMILAR CASES\" languagecode=\"1033\" /></labels><control id=\"RelatedSolutionGrid\" classid=\"{E7A81278-8635-4d9e-8D4D-59480B391C5B}\"><parameters><ViewId>{23FB1036-E41D-4D75-8AA7-27569B5B6512}</ViewId><RelationshipName>incident_connections1</RelationshipName><TargetEntityType>connection</TargetEntityType><AutoExpand>Auto</AutoExpand><EnableQuickFind>false</EnableQuickFind><EnableViewPicker>false</EnableViewPicker><EnableJumpBar>false</EnableJumpBar><ChartGridMode>Grid</ChartGridMode><EnableChartPicker>false</EnableChartPicker><RecordsPerPage>5</RecordsPerPage><EnableContextualActions>true</EnableContextualActions></parameters></control></cell></row><row /><row /><row /><row /><row /><row /></rows></section><section name=\"Research\" showlabel=\"false\" showbar=\"false\" id=\"{e6031605-b0d3-42e6-a666-ae358e9e0a0e}\" IsUserDefined=\"0\" layout=\"varwidth\" labelwidth=\"102\" celllabelposition=\"Left\" visible=\"false\"><labels><label description=\"RESEARCH\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{a5be55d1-d0e1-d9e8-a877-5a28e00006ee}\" showlabel=\"false\" colspan=\"1\" auto=\"false\" rowspan=\"1\" locklevel=\"1\"><labels><label description=\"\" languagecode=\"1033\" /></labels><control id=\"CaseResearch_LinkControl\" classid=\"{DFDF1CDE-837B-4AC9-98CF-AC74361FD89D}\"><parameters><LinkControlDefinitionId>{0F337699-D595-48D9-B733-6479E5F5EB07}</LinkControlDefinitionId><ShowLinkControlLabel>false</ShowLinkControlLabel></parameters></control></cell></row></rows></section></sections></column><column width=\"33%\"><sections><section name=\"MergedCases\" showlabel=\"false\" showbar=\"false\" id=\"{f344f3e4-c7c1-43ff-8514-6405d7b8fa35}\" IsUserDefined=\"0\" layout=\"varwidth\" labelwidth=\"102\" celllabelposition=\"Left\"><labels><label description=\"\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{db20c8bd-b402-4323-83ac-514921ab7ca5}\" showlabel=\"true\" colspan=\"1\" auto=\"false\" rowspan=\"7\"><labels><label description=\"MERGED CASES\" languagecode=\"1033\" /></labels><control id=\"MergedCasesGrid\" classid=\"{E7A81278-8635-4d9e-8D4D-59480B391C5B}\"><parameters><ViewId>{72210bbb-d9d5-42df-8efd-39395a3cd7a7}</ViewId><RelationshipName>incident_master_incident</RelationshipName><TargetEntityType>incident</TargetEntityType><AutoExpand>Auto</AutoExpand><EnableQuickFind>false</EnableQuickFind><EnableViewPicker>false</EnableViewPicker><EnableJumpBar>false</EnableJumpBar><ChartGridMode>Grid</ChartGridMode><EnableChartPicker>false</EnableChartPicker><RecordsPerPage>5</RecordsPerPage><EnableContextualActions>false</EnableContextualActions></parameters></control></cell></row><row /><row /><row /><row /><row /><row /></rows></section></sections></column><column width=\"33%\"><sections><section name=\"ChildCases\" showlabel=\"false\" showbar=\"false\" id=\"{b1f997ea-9b7b-4a2d-9a33-eb3cb14e08f7}\" IsUserDefined=\"0\" layout=\"varwidth\" labelwidth=\"102\" celllabelposition=\"Left\"><labels><label description=\"\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{363a5e29-8bfe-492f-8a8f-d0e1c114f2f9}\" showlabel=\"true\" colspan=\"1\" auto=\"false\" rowspan=\"7\"><labels><label description=\"CHILD CASES\" languagecode=\"1033\" /></labels><control id=\"ChildCasesGrid\" classid=\"{E7A81278-8635-4d9e-8D4D-59480B391C5B}\"><parameters><ViewId>{72210bbb-d9d5-42df-8efd-39395a3cd7a7}</ViewId><RelationshipName>incident_parent_incident</RelationshipName><TargetEntityType>incident</TargetEntityType><AutoExpand>Auto</AutoExpand><EnableQuickFind>false</EnableQuickFind><EnableViewPicker>false</EnableViewPicker><EnableJumpBar>false</EnableJumpBar><ChartGridMode>Grid</ChartGridMode><EnableChartPicker>false</EnableChartPicker><RecordsPerPage>5</RecordsPerPage><EnableContextualActions>true</EnableContextualActions></parameters></control></cell></row><row /><row /><row /><row /><row /><row /></rows></section></sections></column></columns></tab><tab name=\"AssociatedKnowledgeBaseRecords\" id=\"{39ba3269-5e29-49ff-9f59-a0c0e26c3ca7}\" IsUserDefined=\"0\" showlabel=\"true\" expanded=\"false\"><labels><label description=\"Associated Knowledge Records\" languagecode=\"1033\" /></labels><columns><column width=\"100%\"><sections><section name=\"Articles\" showlabel=\"false\" showbar=\"false\" id=\"{59fe9aa7-81a3-41f7-8007-c3d865a30ab9}\" IsUserDefined=\"0\" layout=\"varwidth\" labelwidth=\"102\" celllabelposition=\"Left\"><labels><label description=\"\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{d9842a79-9570-417e-9d7c-817d09bf3e7d}\" showlabel=\"true\" colspan=\"2\" auto=\"false\" rowspan=\"7\"><labels><label description=\"ASSOCIATED KNOWLEDGE RECORDS\" languagecode=\"1033\" /></labels><control id=\"Associated_Articles\" classid=\"{E7A81278-8635-4d9e-8D4D-59480B391C5B}\"><parameters><ViewId>{9deaed8b-13b5-457f-8ae2-dd00a7c53115}</ViewId><RelationshipName>KnowledgeBaseRecord_Incident</RelationshipName><TargetEntityType>knowledgebaserecord</TargetEntityType><AutoExpand>Fixed</AutoExpand><EnableQuickFind>false</EnableQuickFind><EnableViewPicker>false</EnableViewPicker><EnableJumpBar>false</EnableJumpBar><ChartGridMode>Grid</ChartGridMode><EnableChartPicker>false</EnableChartPicker><RecordsPerPage>5</RecordsPerPage><EnableContextualActions>true</EnableContextualActions></parameters></control></cell></row><row /><row /><row /><row /><row /><row /></rows></section><section name=\"KnowledgeArticles\" showlabel=\"false\" showbar=\"false\" id=\"{16857335-f376-4a20-92ce-6b91a46c5a5c}\" IsUserDefined=\"0\" layout=\"varwidth\" labelwidth=\"102\" celllabelposition=\"Left\"><labels><label description=\"\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{5da7be3a-8fac-486b-aa24-c8fb1092cda3}\" showlabel=\"true\" colspan=\"2\" auto=\"false\" rowspan=\"7\"><labels><label description=\"ASSOCIATED KNOWLEDGE RECORDS\" languagecode=\"1033\" /></labels><control id=\"Associated_KnowledgeArticles\" classid=\"{E7A81278-8635-4d9e-8D4D-59480B391C5B}\"><parameters><ViewId>{4ce7d553-9bba-4d8f-b209-899af9d3937c}</ViewId><RelationshipName>knowledgearticle_incidents</RelationshipName><TargetEntityType>knowledgearticleincident</TargetEntityType><AutoExpand>Fixed</AutoExpand><EnableQuickFind>false</EnableQuickFind><EnableViewPicker>false</EnableViewPicker><EnableJumpBar>false</EnableJumpBar><ChartGridMode>Grid</ChartGridMode><EnableChartPicker>false</EnableChartPicker><RecordsPerPage>5</RecordsPerPage><EnableContextualActions>false</EnableContextualActions></parameters></control></cell></row></rows></section></sections></column></columns></tab><tab name=\"Enhanced_SLA_Details_Tab\" id=\"{70a83419-91af-4c8e-b39e-42bf8fa286f3}\" IsUserDefined=\"0\" showlabel=\"true\" expanded=\"false\" locklevel=\"0\" visible=\"false\"><labels><label description=\"Enhanced SLA Details\" languagecode=\"1033\" /></labels><columns><column width=\"34%\"><sections><section name=\"Applicable SLA(ENHANCED)\" showlabel=\"false\" labelwidth=\"102\" showbar=\"false\" id=\"{29840d59-02b1-4990-b675-5bf0c22b49f4}\" IsUserDefined=\"0\" locklevel=\"0\" celllabelposition=\"Left\" visible=\"true\"><labels><label description=\"APPLICABLE SLA\" languagecode=\"1033\" /></labels><rows><row height=\"30\"><cell id=\"{347988d6-75a0-4464-bf4c-098e348c1a0d}\" colspan=\"1\" showlabel=\"false\"><labels><label description=\"First Response By KPI\" languagecode=\"1033\" /></labels><control id=\"firstresponseslaquickform\" classid=\"{5C5600E0-1D6E-4205-A272-BE80DA87FD42}\" datafieldname=\"firstresponsebykpiid\" disabled=\"false\"><parameters><QuickForms>&lt;QuickFormIds&gt;&lt;QuickFormId entityname=\"slakpiinstance\"&gt;ede9dac3-e143-4be4-acc8-237309e31210&lt;/QuickFormId&gt;&lt;/QuickFormIds&gt;</QuickForms><ControlMode>Edit</ControlMode></parameters></control></cell></row><row height=\"30\"><cell id=\"{c26fcdc2-fdac-4bed-a853-cfb9438d2591}\" colspan=\"1\" showlabel=\"false\"><labels><label description=\"Resolve By KPI\" languagecode=\"1033\" /></labels><control id=\"resolvebyslaquickform\" classid=\"{5C5600E0-1D6E-4205-A272-BE80DA87FD42}\" datafieldname=\"resolvebykpiid\" disabled=\"false\"><parameters><QuickForms>&lt;QuickFormIds&gt;&lt;QuickFormId entityname=\"slakpiinstance\"&gt;19b14c51-3d43-4d56-ab34-49c540bf468c&lt;/QuickFormId&gt;&lt;/QuickFormIds&gt;</QuickForms><ControlMode>Edit</ControlMode></parameters></control></cell></row></rows></section></sections></column><column width=\"66%\"><sections><section name=\"SLAKPIInstances\" showlabel=\"false\" showbar=\"false\" id=\"{468927ba-238f-4199-847d-20c2544e18a9}\" IsUserDefined=\"0\" layout=\"varwidth\" labelwidth=\"102\" celllabelposition=\"Left\"><labels><label description=\"SLA KPI Instances\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{c896a94e-e4c9-45ed-927c-a339d76a693c}\" showlabel=\"false\" colspan=\"1\" auto=\"false\" rowspan=\"2\"><labels><label description=\"SLA KPI Instances\" languagecode=\"1033\" /></labels><control id=\"SLA_KPI_Instances_List\" classid=\"{E7A81278-8635-4d9e-8D4D-59480B391C5B}\"><parameters><ViewId>{8cb84c0d-91f6-43dc-a68a-a62d03fe3cf5}</ViewId><RelationshipName>slakpiinstance_incident</RelationshipName><TargetEntityType>slakpiinstance</TargetEntityType><AutoExpand>Auto</AutoExpand><EnableQuickFind>false</EnableQuickFind><EnableViewPicker>false</EnableViewPicker><EnableJumpBar>false</EnableJumpBar><ChartGridMode>Grid</ChartGridMode><EnableChartPicker>false</EnableChartPicker><RecordsPerPage>2</RecordsPerPage><EnableContextualActions>false</EnableContextualActions></parameters></control></cell></row><row /></rows></section></sections></column></columns></tab><tab name=\"ADDITIONALDETAILS_TAB\" id=\"{5695eced-80f3-4983-9bbd-346db51478d1}\" IsUserDefined=\"0\" showlabel=\"true\" expanded=\"false\"><labels><label description=\"Additional Details\" languagecode=\"1033\" /></labels><columns><column width=\"34%\"><sections><section name=\"parentcaseandtype\" showlabel=\"false\" showbar=\"false\" id=\"{07de2e7a-2f94-472e-bbab-f41a8ae8b7b9}\" IsUserDefined=\"0\" layout=\"varwidth\" labelwidth=\"102\" celllabelposition=\"Left\"><labels><label description=\"\" languagecode=\"1033\" /></labels><rows><row><cell id=\"{b03cc760-ab70-463c-ba03-6ec64efff698}\" showlabel=\"true\" locklevel=\"0\"><labels><label description=\"Type\" languagecode=\"1033\" /></labels><control id=\"casetypecode\" classid=\"{3EF39988-22BB-4f0b-BBBE-64B5A3748AEE}\" datafieldname=\"casetypecode\" disabled=\"false\" /></cell></row><row><cell id=\"{622a5065-a78e-4caf-ad1a-9ccafe579e93}\" showlabel=\"true\" 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"objecttypecode": "incident",
"type": 2
}
]
}
)
};